general conditions in SleepBcn

CHECK-IN /  CHECK-OUT  TIME
Check in will be done after 14:00 h. This gives us enough time to get the apartment in perfect condition for you, in case other guests leave the apartment the same day. In some cases you can leave your luggage there earlier – please contact the owner to ask him.


LATE  CHECK-IN  AFTER  9PM  AND  EARLY  CHECK-OUT  BEFORE  9AM  HAS  A  FEE  OF  30€

The check-out should be done before 11:00 h of the last day. This time can be changed in case that there is nobody arriving on the same day.
On your check in day the owner or his representative will be waiting for you at the apartment to welcome you, show you the apartment and to give you the keys. He/she will inform you personally about all the details of the apartment and you have to pay the remaining amount in cash as well as the refundable deposit.

We would apreciate that in case of a delayed arrival you phone the owner as soon as possible to avoid unnecessary waiting times.

When you rent a room it is not included the towels. The sharing places are cleaned daily.

PAYMENT
Before we make the reservation we ask for a pre-payment of the total amount of 20% plus Vat tax to secure the apartment.
You can do it online with a few quick and easy steps.
The pre-payment has to be done by credit card, we accept Visa, Masterdcard or Maestro.
After your payment you will receive an instant confirmation with all the reservation details.

TOURIST TAX, GOVERNMENT OF CATALUÑA

10% VAT is included in the price of stay. The council tax of 0.75 including VAT tax per person per night must be paid in cash at the time of entry into the apartment. This tax is paid for a minimum of one night and a maximum of seven nights. Children under 16 are not charged this fee.

SECURITY  DEPOSIT
Owners ask for a deposit of 150 euros up to 400 euros, that has to be paid cash with the check-in and will be payd back with the check-out if there is no damage done at the apartment .

CANCELLATION  POLICY
In case of a cancellation we will charge you part of the pre-payment as follows:
- More than 59 days before your arrival: 25% of the pre-payment
- 33-59 days before : 50% of the pre-payment
- Less than 32 days before: 100% of the pre-payment.

COMPLAINS
SLEEPBCN is not responsible for occuring defects on materials/equipment in the apartment, for electricity outages, for a water decrease or outage not directly caused from it, for loss, damage or destruction because of weather conditions, demonstrations, strikes, or other independent circumstances outside of its control.
Neither SLEEPBCN nor the owner of the apartment shall be liable for any direct or indirect damages that may arise as a consequence of inappropriate use of the apartment by the client, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour.
All complaints must be communicated in written form by e-mail or fax and always during your stay at the apartment, complaints made after leaving the apartment will not be considered.

LINKS  AND  OTHER  SITES
SLEEPBCN , its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other linked web sites.

BEHAIVOUR
The person signing the present agreement will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in accordance with normal civic standards, SLEEPBCN shall be entitled to expel the client and the persons accompanying him/her from the apartment. In this case you lose any requirement on reimbursement.

NUMBER  OF  GUEST
The client will inform SLEEPBCN about the number of guests with the booking. Unless agreed differently by SLEEPBCN , only the number of persons indicated by the client with the booking is authorised to use the apartment.
The number of persons who may use the apartment may not exceed the number of persons allocated for each apartment, this doesn’t apply for children under 2 years.
In case of any infringement of the aforementioned obligations, SLEEPBCN shall be entitled to expel the client and the persons accompanying him/her from the apartment. In this case you lose any requirement on reimbursement.

PETS
Sorry, pets are not allowed in all our apartments.

CHILDREN  POLICY
Babies from 0 to 2 years old are free of charge. On request the owner sets up a cot without extra charge. 

 

 

A.M.I.E. SL B-61555645

EMPRESA REGISTRADA EN TURISMO DE CATALUNYA

Nº REAT EB-000348

SLEEPBCN Carrer de Santaló, 144, Local 2, 08021 Barcelona, Spain

Phone (0034) 93 209 73 53 - Mob. (0034) 626 538 458